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Crossroads Care

The brief

Crossroads Care is Britain’s leading provider of support for carers and the people they care for. Working with over 35000 individuals and their families, Crossroads Care helps carers to make a life of their own outside of caring.

"Here at the centre we have over 20 members of staff, and we also have multiple visitors, daily," says Kate Davis, CEO of Crossroads Care. "Making our guests feel welcome and at home is of great importance to us, and of course a big part of this is providing hot and cold drinks." 

Making many cups of tea and coffee throughout the day means a lot of kettle boiling - and a lot of waiting around! "This was one of the main reasons why we wanted to upgrade our drinking water facility to something that could speed up drink-making," Kate adds.


The solution

"Instanta’s new InstaTap was recommended to us as the ideal solution, and I’m pleased to say it’s exactly what we’ve been looking for," continues Kate.

"Not only do we now have instant access to filtered boiling water, allowing us to make hot drinks so much quicker, but it also provides us with filtered chilled water. This helps the whole team - and our guests - stay hydrated, especially because the water tastes great."


The results

As well as the increased efficiency and hydration, the team at Crossroads Care have also noticed that their single-use plastic waste has reduced as there is no longer any need to buy plastic bottled water.

"Naturally, health and safety is also a big consideration for us", adds Kate. "The InstaTap is ideal for communal use because not only does it have a smooth water flow and a boiling safety lock but it also has an antimicrobial additive called SteriTouch® embedded in the touchpad, which kills bacteria and keeps all users safe."

"The InstaTap has been a great addition to our facility, it’s so easy to use and we all love the efficiency of it. I now wonder how we put up with a kettle for so long!"


Watch a video of the case study here:

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